Behavior and Language

Everywhere else in this plugin, a Free site's shipped default and its Free-plan value are the same setting. Response style is the one exception: it ships as Balanced, but the Free value a save clamps back to is Concise. A new Free site simply keeps Balanced forever, since there is no control to change it. The clamp only matters if a Business plan once set this to something else and access later lapses, in that case it settles on Concise, not Balanced.

In Auto, the model decides per message whether to show products based on what was actually asked, the same logic behind the no-match fallback described in What shoppers see. Always and Never force the decision regardless of the question, useful for special cases, but a knowledge question (shipping, sizing) answered under Always will still include its no-products marker text in the sentence rather than cleanly suppressing it.

For Arabic, Hebrew, Persian, and other right-to-left languages, the widget reads the direction straight from your site's <html> tag and mirrors its own layout to match, the launcher, message bubbles, and the product carousel all flip sides. There is nothing to configure for this, it follows whatever direction your site (and theme) already use.