AI Product Tools Documentation

Support & Contact

Get help and support for AI Product Tools WordPress plugin with response times, self-help resources, and direct contact channels for technical issues and feature requests.

Time to find help: 2 minutes | Typical response: 24-48 hours

Get the help you need quickly through self-help resources, documentation, or direct support channels.

Quick Help Finder

Choose based on your situation:

Self-Help Resources (Instant)

1. Documentation

Start here for most questions:

Time to answer: Immediate

2. Troubleshooting Guide

For specific errors and issues:

Visit the Troubleshooting Guide for:

  • Concrete error messages with symptoms, causes, and step-by-step fixes
  • API key problems (authentication errors, validation failures)
  • Generation failures (empty content, slow performance, timeouts)
  • Credit system issues (balance not updating, "insufficient credits" errors)
  • Automation not running (WP-Cron troubleshooting, job status checks)
  • Metabox not showing (plugin conflicts, permission issues)

Example troubleshooting:

Issue: "Invalid API key" error
→ Symptom: Red error message when validating
→ Cause: Incorrect key or extra spaces
→ Fix: Generate NEW key from provider dashboard
→ Code reference: src/Core/ErrorHandler.php

Time to fix: 5-15 minutes for most issues

3. Best Practices

Optimize your results:

Read Best Practices for:

  • Prompt engineering tips to improve content quality
  • Bulk generation strategies for different store sizes
  • Credit optimization to maximize your monthly allocation
  • API provider selection based on budget and quality needs
  • Automation job configuration for reliable background processing

Time to implement: Varies by topic

Email Support

For issues not resolved by documentation:

What We Can Help With

✅ Technical Issues:

  • Installation or activation problems
  • Plugin conflicts or compatibility issues
  • Generation errors not covered in troubleshooting
  • Credit system issues or billing questions
  • Automation jobs not working correctly

✅ License & Account:

  • Purchase questions
  • License activation or transfer
  • Plan upgrade/downgrade
  • Refund requests (within 30-day policy)

✅ Feature Requests:

  • Suggest new features or improvements
  • Report bugs or unexpected behavior
  • Request integration with other plugins

✅ Pre-Sale Questions:

  • Feature availability in Free vs Pro
  • API provider recommendations
  • Store size and scaling questions
  • Custom requirements or use cases

How to Contact

Email: dogu@aiforwoo.com

Response Time:

  • Standard: 24-48 hours (business days)
  • Urgent issues: Priority handling for Pro users
  • Pre-sale questions: Usually within 24 hours

Before You Email

Help us help you faster by including:

  1. WordPress Environment:

    • WordPress version (Dashboard → Updates)
    • WooCommerce version (Plugins page)
    • PHP version (Site Health → Info → Server)
    • AI Product Tools version (Plugins page)

  2. Issue Details:

    • Exact error message (copy/paste or screenshot)
    • What you were trying to do
    • What you expected to happen
    • What actually happened

  3. Troubleshooting Attempted:

    • Steps you've already tried
    • Whether issue happens on all products or specific ones
    • Recent changes (plugin updates, new plugins installed)

Example good support request:

Subject: [Pro] Credit balance not updating after generation

Environment:
- WordPress 6.4.2
- WooCommerce 8.5.1
- PHP 8.1
- AI Product Tools 2.4.3 Pro

Issue:
Generated 50 product descriptions using Standard Bulk Generator.
Generation completed successfully but credit balance still shows
500/500 instead of expected 400/500.

Error message: None visible

Attempted fixes:
- Refreshed page multiple times
- Cleared WordPress cache
- Checked debug.log (no errors)
- Viewed Ctrl → Usage Summary (shows 0 credits used)

Screenshots attached.

Response Expectations

What to expect:

  1. Initial Response (24-48 hours):

    • Acknowledgment of your request
    • Request for additional info if needed
    • Estimated resolution timeline for known issues

  2. Resolution:

    • Step-by-step fix instructions
    • Workarounds for known limitations
    • Timeline for bug fixes in future versions
    • Refund processing for valid requests

  3. Follow-Up:

    • Confirmation that issue is resolved
    • Additional resources or documentation
    • Feature request tracking (if applicable)

Bug Reports

Found a bug? Help us fix it:

How to Report

Via email: dogu@aiforwoo.com with subject starting with [BUG]

Include:

  1. Bug Description:

    • What's broken or not working as expected
    • Steps to reproduce (numbered list)
    • Expected behavior vs actual behavior

  2. Environment:

    • WordPress and WooCommerce versions
    • Active theme and relevant plugins
    • PHP version and hosting provider

  3. Evidence:

    • Screenshots or screen recording
    • Browser console errors (F12 → Console tab)
    • Relevant lines from debug.log
    • Network tab errors for AJAX issues

Example bug report:

Subject: [BUG] Automation job stuck at 50% progress

Description:
Automation job processes first 50 products then stops.
Job status shows "running" but progress doesn't advance.

Steps to reproduce:
1. Create automation job with 100 products
2. Set schedule to "Run Once"
3. Start job execution
4. Wait 10 minutes
5. Check job progress → stuck at 50/100

Expected: Job should complete all 100 products
Actual: Stops at 50 products, never completes

Environment:
- WordPress 6.4.2, WooCommerce 8.5.1
- PHP 8.1.15
- AI Product Tools 2.4.3

Evidence:
- Screenshot of job status page (attached)
- debug.log shows: "Job 123 processing token expired" (line 450)
- Browser console: No errors

Hosting: Managed WordPress on Kinsta

What Happens Next

  1. Acknowledgment (24 hours): We confirm receipt and review your report

  2. Investigation: We attempt to reproduce the bug in our test environment

  3. Resolution:

    • Immediate fix possible: Workaround provided via email
    • Requires code changes: Scheduled for next plugin version
    • Cannot reproduce: Request additional details to investigate further

  4. Follow-Up: You'll be notified when bug fix is released in new version

Feature Requests

Want something new? Tell us:

How to Request

Via email: dogu@aiforwoo.com with subject starting with [FEATURE]

Include:

  1. Feature Description:

    • What you want to accomplish
    • Why current features don't meet your needs
    • How you would use this feature

  2. Use Case:

    • Your store type and size
    • Specific workflow or process this would improve
    • Frequency of use (daily, weekly, monthly)

  3. Priority:

    • Critical (blocking your workflow)
    • Important (would significantly improve efficiency)
    • Nice to have (convenience improvement)

Example feature request:

Subject: [FEATURE] Bulk edit AI-generated descriptions before applying

Description:
I want to review and edit 100+ AI-generated descriptions in a
single interface before applying them to products.

Current limitation:
Advanced Bulk Generator requires approving/editing each product
individually. For 100 products, this takes 30+ minutes.

Proposed feature:
Bulk edit view showing all generated descriptions in a table or
grid format. Allow inline editing, then bulk apply all at once.

Use case:
- Medium-sized store (500 products)
- Monthly catalog refresh workflow
- Review 100-200 descriptions per session
- Want to adjust tone/style consistently across products

Would use: 2-3 times per month

Priority: Important (current process is time-consuming)

Feature Request Process

  1. Submission: Your request is logged in our feature tracker

  2. Review: Product team evaluates feasibility and priority

  3. Feedback (1-2 weeks): We respond with:

    • Timeline if feature is planned
    • Alternative solutions if similar functionality exists
    • Explanation if feature won't be implemented (and why)

  4. Implementation: If approved, feature is added to roadmap

  5. Release: You're notified when feature ships in new version

Community & Updates

Stay Informed

Plugin Updates:

  • Update notes shown in WordPress admin after each upgrade
  • Changelog in documentation
  • Email notifications for major version releases (Pro users)

Best Practices & Tips:

Product Roadmap:

  • Major features planned for upcoming versions
  • Beta testing opportunities (Pro users)

Emergency Support (Pro Only)

Critical issues affecting live production stores:

What Qualifies as Emergency

✅ Urgent issues:

  • Store checkout broken after plugin activation
  • Mass product data corruption
  • Security vulnerability discovered
  • Complete plugin functionality failure

❌ Not emergencies:

  • Single product generation failing (use troubleshooting guide)
  • Slow performance (optimize via best practices)
  • Feature requests or enhancement ideas
  • General questions about how to use features

How to Request Emergency Support

  1. Email: dogu@aiforwoo.com with subject: [URGENT - PRO]
  2. Include license key in email body
  3. Describe business impact: Revenue loss, customer complaints, etc.
  4. Provide full environment details as outlined in Email Support

Response Time: Within 4-8 hours (business days)

Resolution:

  • Immediate hotfix if issue confirmed critical
  • Workaround provided while permanent fix is developed
  • Escalation to senior developer if needed

Support Hours

Email support monitored:

  • Monday - Friday: 9:00 AM - 6:00 PM (EST / UTC-5)
  • Weekends: Limited availability (emergency issues only)
  • Holidays: US federal holidays observed

Response times:

  • Standard requests: 24-48 hours (business days)
  • Emergency (Pro): 4-8 hours (business days)
  • Pre-sale questions: Usually within 24 hours

Before Contacting Support

Save time by checking these first:

✅ Self-Help Checklist

  1. Read the documentation for your specific feature
  2. Check Troubleshooting Guide for your exact error
  3. Review FAQ for common questions
  4. Update to latest version (many issues fixed in updates)
  5. Test with default theme (rule out theme conflicts)
  6. Disable other plugins temporarily (rule out plugin conflicts)

Time investment: 10-15 minutes Success rate: Resolves 60-70% of issues without support ticket

📋 Information to Gather

If self-help doesn't resolve your issue, gather this before emailing:

  1. System Info:

    • Go to WooCommerce → Status → Get System Report
    • Copy system report to clipboard
    • Paste into support email

  2. Error Messages:

    • Screenshot exact error text
    • Check browser console (F12 → Console)
    • Check WordPress debug.log if enabled

  3. Recent Changes:

    • Plugin updates in last 7 days
    • Theme changes
    • New plugins installed
    • Server/hosting changes

Time to gather: 5 minutes Benefit: Faster resolution, fewer back-and-forth emails

Additional help:

Additional resources:

Feedback Welcome

Help us improve:

We value your feedback on documentation, features, and support experience. Include feedback in your support emails or feature requests.

What helps us:

  • Documentation sections that were unclear
  • Features that need better explanations
  • Workflows that could be more efficient
  • Support response quality (what worked well, what could improve)

Your input directly shapes future plugin versions and documentation updates.